COMPENSATION POLICY ANNOUNCED REGARDING SAM HUNT CANCELLATION
Dear TOC Fans,
Thank you so much for your patience while we worked through the issues arising from Sam Hunt’s cancellation on Sunday, June 11th. We have finalized our compensation policy, and details are below.
Any ticket order containing weekend (3-day pass) or Sunday admission tickets placed via the Taste of Country Music Festival website qualifies to receive compensation as outlined below. Unfortunately, we will not be able to provide compensation for tickets purchased through third-party sites or received through contests or giveaways.
COMPENSATION PLAN BY TICKET TYPE
For Sunday-only ticket holders:
All Sunday-only ticket holders will receive a $35.00 refund.
If you purchased advance tickets online or on-site with a credit card, you will automatically receive your refund to the credit card used to purchase tickets by July 14, 2017. No further action is required on your part.
If you purchased your tickets with cash on-site, please fill out our refund request form HERE and provide proof of purchase no later than July 10th, 2017. Refunds will then be mailed to the address provided in the form by August 31, 2017.
For 3-day ticket holders:
All 3-day ticket holders will receive a 10% discount toward the purchase of the same quantity and type of tickets for the 2018 Taste of Country Music Festival, featuring Eric Church and Sam Hunt.
If you have already purchased tickets for the 2018 festival, and you qualify to receive compensation, you will automatically be refunded 10% of the ticket price you paid to the card used to purchase by July 14, 2017.
If you have not yet purchased tickets for the 2018 festival, you will receive a link to purchase the same quantity and type of tickets for 2018 at a 10% discount to the current ticket price to the email associated with your account starting today, June 26, 2017. All discounted ticket purchases must be made by August 31, 2017.
Unfortunately, we will not be offering compensation for 2017 discounted tickets, radio winner tickets, or any other comp tickets. Additionally, we will not be able to provide compensation on ancillary items, like camping, parking, or ticket fees.
If you have any other questions, please contact us at firstname.lastname@example.org.
We apologize for the inconvenience, but we appreciate your patience and understanding. Thanks again for supporting the Taste of Country Music Festival, and we look forward to welcoming you all back in 2018!